Information Security Policy

The main data collection on the website www.mekong-connector.com includes: email, phone, login name, login password, customer address. This is the information that www.mekong-connector.com requires users to provide when registering to use the service and for www.mekong-connector.com to contact to confirm when customers register to use the service on the website to ensure consumer rights.

During the payment transaction process at the website www.mekong-connector.com , we only store detailed information about the customer’s paid order, information about the customer’s bank account number will not be stored. saved. We will also use both your personally identifiable information and certain non-personally identifiable information (such as cookies, IP address, browser type, total date, etc.) to increase our ability to respond. response as well as on developing new functions, features and services according to evolving trends.

Customers will be responsible for the security and storage of all service usage activities under their registered name, password and email. In addition, customers are responsible for promptly notifying website www.mekong-connector.com about unauthorized use, abuse, security violations, and retention of registration names and passwords by third parties. to take appropriate solutions.

Website www.mekong-connector.com uses information provided by customers to:

• Provide services to customers and users

• Send notifications about information exchange activities between customers and users with www.mekong-connector.com

• Delivery according to the address provided by the user

• Prevent activities that destroy customer user accounts or activities that impersonate customers

• Warranty and maintenance support for customers

• Contact and resolve with customers in special cases

• Do not use customer personal information other than for confirmation and contact related to transactions at www.mekong-connector.com

• In case of legal requirements, www.mekong-connector.com is responsible for cooperating in providing customers’ personal information when requested by judicial agencies including: Procuracy, court, police investigation agency related to any violation of the law by the customer. In addition, no one has the right to violate customers’ personal information.

The customer’s personal data will be stored until cancellation is requested or the customer logs in and makes the cancellation. In all other cases, customer personal information will be kept confidential on our server.

Subjects with access to customers’ personal information fall into one of the following cases:

• Company employees use customer information to contact customers for sales and warranty advice

• Partners have signed a contract to perform part of the Company’s services. These partners will receive information according to the contract agreement (possibly part or all of the information depending on the contract terms) to support users in using the services provided by the Company.

• Customers have the right to check, update, and adjust their personal information by logging into their account and editing personal information or asking the website management board www.mekong-connector.com to do so. this.

• Customers have the right to submit complaints about personal information disclosure to third parties to the website administrator www.mekong-connector.com . When receiving these responses, the website management board confirms the information, is responsible for answering the reasons and instructs customers to restore and re-secure the information.

• Mekong Bridge Company Limited

• Website: www.mekong-connector.com

• Email: info@mekong-connector.com

• Address: 104 Tran Dai Nghia, Hamlet 4, Ward 4, City. Vinh Long, Vinh Long

• Hotline: 0981 825 099

• Customers’ personal information on www.mekong-connector.com is committed to absolute confidentiality according to www.mekong-connector.com ‘s personal information protection policy. The collection and use of customer information is only carried out with the consent of that customer unless otherwise prescribed by law.

• Do not use, transfer, provide or disclose to any third party the customer’s personal information without the customer’s consent.

• In case the server storing information is hacked, leading to loss of customer’s personal data, www.mekong-connector.com will be responsible for reporting the incident to the authorities for timely investigation and handling and notifying the customer.

• The management board of www.mekong-connector.com requires individuals when registering/purchasing to provide full relevant personal information such as: Full name, contact address, email, ID card number/citizen identification number, phone number,… and is responsible for the legality of the above information. The management board of www.mekong-connector.com is not responsible and will not resolve any complaints related to the rights of that customer if it is determined that all personal information provided by that customer when initially registering is incorrect.

• Customers have the right to submit complaints about issues related to personal information on www.mekong-connector.com to the website Administration via:

Phone: 0981 825099

Or email: info@mekong-connector.com

• When receiving complaint information, the Website Administration Board is immediately responsible for checking the status of the complained customer information, the cause and finding a solution.

• The website management board is responsible for responding to the complainant about the results of complaint resolution within 30 days from the date of receipt of the complaint.

• In case the result of resolving the complaint shows that the error belongs to the Website Administration Board, the Website Administration Board must compensate the complainant for actual damages arising from the violation of commitments on information security. individual customers.