Mekong Connector Chatbot operates 24/7 with courtesy and naturalness. Chatbot remembers conversation content, understands products and promotions, recognizes images and voices, and analyzes customer emotions to provide a personalized experience. With the ability to connect to APIs, process emails and attachments, Mekong Connector Chatbot not only provides effective support but also integrates deeply into business processes, optimizes performance and ensures the best service.
Polite and natural, operating 24/7
Chatbots interact politely, naturally and are always ready to serve customers anytime, anywhere.
Remember chat content and search for customers
Remembers the entire conversation content and supports effective customer search, providing a continuous and personalized experience
Understand merchandise categories and promotions
Deep understanding of product features and prices, including discounts and promotions to accurately advise customers.
Image recognition
Ability to recognize images from conversations and make reasonable purchasing suggestions based on image content.
Voice recognition
Supports voice recognition, helping customers shop more conveniently through voice interaction.
Analyze customer sentiment
Analyze emotions from customer messages and voice to understand moods and needs, thereby providing more appropriate responses
Proactively ask questions and urge politely
Based on search and conversation history, the chatbot proactively asks and politely urges customers, ensuring not to disturb but still retain the customer’s interest.
Interact with APIs and web services
Chatbots have the ability to connect and interact with APIs and web services to update platform information and get the latest data from other systems.
Handle emails and attachments
Chatbots can send and receive emails, including handling attachments, to provide information and customer support.
Record data and customer requests
- Chatbots can record and store data from customer requests and purchase transactions into the database through the API system.
- Automatically send email or text messages to operations about customer requests or purchase transactions, ensuring information is transmitted promptly and accurately.
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